Order & service
EASY and SAFE online ordering
Confirmation after purchase: Before we deliver, we go through the order together with you in a personal consultation
NO SURPRISES! The prices include all duties and taxes – the price shown is the price you pay
10 YEAR limited warranty on all Pearl Cycles frames and forks
30 DAYS RIGHT OF RETURN WITHOUT STATEMENT OF REASONS
Buying Pearl Cycles bikes is easy, convenient, and safe. Simply go to the relevant product page, select the color and frame size you want, add the items to your shopping cart, and complete your purchase with a secure payment process. You do not have to register with Pearl Cycles, but we recommend that you create a customer account. It’s very simple and allows you to manage your orders more safely and efficiently. We are well aware that you are providing us with personal data for this purpose, and we take this responsibility very seriously! Further information on our data protection guidelines can be found under data protection. We accept all major credit cards such as Visa, MasterCard and American Express. You can also use PayPal – either through your existing account or as a guest. You can also pay by traditional transfer.
Financing between 6 and 60 months term
No surprises! The prices include sales tax, import duties, any customs fees … everything. So you won’t have to make any additional payments when you pick up your new bike at your front door. We sell our products directly to you personally, without the involvement of wholesalers or retailers, so that we can make our prices completely transparent. If you want to know how much a bike costs in any of the 32 countries we ship to, you can see all the prices here on our website.
We know how valuable your new acquisition is … we have spent many years developing it! For this reason we have teamed up with DHL Express for the worldwide delivery of our products. This also gives you the opportunity to track the entire shipping route of your order – from our special workshop to your front door – in real time. So that you can wait for your shipment with complete peace of mind, we use special transport packaging for shipping so that your Pearl Cycles bike arrives in perfect condition and ready to race. All you have to do is attach the handlebars and front wheel, adjust the saddle height, and you’re good to go.
Returns without giving a reason
If for any reason your bike does not meet your expectations after receiving it, simply send it back. All you have to do is send us a message via the contact form within 7 working days. As soon as you have filled out the return form, which we will send you by email, we will commission a courier service to collect the bike at your doorstep.
Our 10 YEAR limited warranty against defects in materials and workmanship and the 2 YEAR limited paint warranty apply to all Pearl Cycles frames and forks. The warranties are limited to the original purchaser and apply from the date of purchase. As all of our bikes are fully assembled and inspected prior to shipment, they are ready to drive immediately after unpacking. However, we recommend that you give your bike a quick check before you ride it for the first time. Shifting and brakes may have to be readjusted as cables stretch after a while and components can settle. A knowledgeable person can, however, easily make these settings himself at home using the manufacturer’s manual provided.
The protection of your personal details and account data is taken very seriously at Pearl Cycles. We will not pass on your email address and will not send you emails on our behalf or on behalf of other companies without your consent. You can access your account at any time and change all data available at Pearl Cycles. We keep the information you need to enter in the payment section of the Pearl Cycles website prior to completing your purchase to a minimum. The information that you must enter during the checkout process is only information that is required for the purchase of Pearl Cycles products. When transferring this data from your browser to our protected server, we use encryption technology to ensure maximum confidentiality. It is important that you protect passwords for our website from unauthorized access and we recommend that you do not send sensitive financial information via a shared or public computer. You can find more information on this under data protection.
We have taken adequate security precautions to prevent the loss, misuse or alteration of the information you provide to us, so that you can feel completely comfortable and secure with your purchase. To protect your transaction data during transmission, all data entered is encrypted with SSL (Secure Sockets Layer). If you see a key or a closed padlock at the bottom of your browser, the corresponding page is being protected.
The descriptions and specifications of the Pearl Cycles products were created with the greatest possible care. Depending on the screen setting and quality, the colors shown on the website may differ slightly from the original colors and are therefore only intended as a guide.